ENTERTAINMENT
THE MASCOTS COSTUME CHARACTERS SHOWN ON OUR WEBSITE ARE GENERIC COSTUMES AND ARE NOT AFFILIATED, LICENSED OR ASSOCIATED WITH ANY CORPORATION OR TRADEMARK.
REFUNDS/EXCHANGE
Refunds and exchanges are not permitted unless specifically detailed in the contract of rental/purchase (with proof of purchase). Absolutely no refunds or exchanges during the period October 1st to November 1st in every year. No refunds or exchanges on final sale merchandise. Non refundable deposits are as written..they are not refundable or transferrable.
SALES
The items on our website do not generally reflect what is in stock at our retail outlet. If you are interested in anything online, please place your request through our inquiry or order basket and a representative will contact you. If you wish to visit the store instead, always call ahead so we can advise you whether the item is in stock or not.
COSTUME RENTALS
Renters must be at least 18 years of age or older, must have a valid driver's license or proof of ID, and a credit card for security. All rentals must be paid in full before the rental is removed from the store. There are various other terms of rental which will be outlined in the rental contract which you will be required to sign. A security deposit or credit card authorization must be provided before the rentals are removed from the store. Halloween rentals are generally for a 24 hour period. More days may be requested at an additional cost. Rental items returned late, damaged or with pieces missing will be subject to a charge. There are no refunds or exchanges on rental items. Deposits are non refundable or transferrable.
PARTY RENTALS
$100 MINIMUM ORDER IS REQUIRED FOR ALL PARTY RENTAL ORDERS (before tax and delivery..no exceptions) . SORRY, WE DO NOT OFFER PICKUP AT OUR STORE LOCATION. ALL RENTALS ARE SUBJECT TO A DELIVERY CHARGE AND MUST SIGN A RENTAL CONTRACT.
MIN ORDERS:
TABLEWEAR/FLATWARE MUST BE ORDERED IN QUANTITIES OF 5 (min order 25 pcs).
CHAMPAGNE FLUTES - come in packs of 30 only.
8 OZ WINE GLASSES -come in packs of 20 only
CHARITABLE DONATIONS
We do not provide donations of any kind for fund raisers, church, school or other organizational events. We will only accept requests from registered charities and only 2 charities per year are chosen. If you wish your charity to be considered, you must submit your request between the months of July and October in order to be considered for the following year. If you are not an Ontario registered charity, please do not submit a donation request.
